Pre-Sales Service

Professional consultation: We have set up a special pre-sales consulting team, which is composed of technicians with many years of experience in the rare earth industry. They can accurately understand and analyze the specific needs of customers and provide personalized rare earth material solutions.
Sample provision: According to customer requirements, we can provide samples for testing free of charge to ensure that the product performance meets customer needs.

Technical information: Provide detailed product technical information, including product specifications, performance parameters, application areas, etc., to help customers better understand the product.
Technical training: For customers with needs, we can arrange technical personnel to conduct online or offline technical training to enhance customers' application capabilities of rare earth materials.

Invite customers to visit our company's production base, R&D laboratory and testing equipment to enhance customers' confidence in our company's strength and product quality.

Quick response: After the customer places an order, our sales team will immediately start the order processing process to ensure that the order information is accurate.
Production progress tracking: Provide real-time production progress tracking services to keep customers informed of the order production status at any time.

Strict Testing: All products undergo strict quality testing before leaving the factory to ensure that the products meet ISO9001 and ISO14001 certification standards.
Quality Commitment: We are responsible for product quality. If there are quality problems caused by our company, we will provide free return and exchange services.

Optimize logistics solutions: Provide the best logistics and transportation solutions according to customer needs and cargo characteristics to ensure the safe and timely arrival of cargo.
Transportation Tracking: Provide transportation tracking services to allow customers to keep track of cargo transportation status at any time.

After-sales Hotline: Set up a 24-hour after-sales hotline to answer questions encountered by customers during use at any time.
On-site Service: If customers encounter complex problems, our company can dispatch technicians to the site for technical support and maintenance.

Return and Exchange Policy: If there are quality problems caused by our company, we will unconditionally accept customers' return and exchange requests and bear the relevant expenses.
Return and Exchange Process: Provide a simple and efficient return and exchange process to ensure that customer rights are protected in a timely manner.

Regular return visits: We regularly return visits to customers to understand product usage and collect customer feedback.
Satisfaction surveys: Through satisfaction surveys, we continuously optimize our service processes and improve customer satisfaction.

Market trend sharing: Regularly share the latest developments and trends in the rare earth materials market with customers to help them seize market opportunities.
Personalized solutions: Provide customized rare earth material solutions based on actual customer needs to help customers develop their business.